The client instructed Samuel Okoronkwo Jr. for advice regarding two consultancy agreements entered into with recruitment service providers. The first agreement involved a company offering business start-up services for £55,569. The second agreement, valued at £39,597, was intended to support the client in establishing a temporary recruitment business. Following partial payment and initial service delivery, the client became dissatisfied with the quality and structure of the support received, and later discovered negative online reviews about the provider. The provider has since demanded payment of the outstanding balance and threatened legal proceedings.
The client disputes the value and effectiveness of the services provided, alleging non-performance and possible misrepresentation. He also questions whether the remaining balance is payable given the limited work completed. The contracts contain clauses requiring full payment and disclaiming refunds, while also outlining specific service obligations. The client seeks advice on whether to challenge the demand or pursue damages.
Samuel Jr. advised that the provider may have a valid claim for the outstanding balance, contingent on proving that the services outlined in the agreement were delivered. The client may argue non-performance or that the services were not delivered with reasonable care and skill, as required under the Supply of Goods and Services Act 1982. Counsel noted that the court is unlikely to entertain claims of buyer’s remorse or vague allegations of duress without clear evidence. If misrepresentation is alleged, the client must identify specific statements made and demonstrate reliance. The next step is to request evidence of service delivery from the provider and challenge the reasonableness of the fee. Counsel suggested that a partial refund may be negotiable, but the client should expect to pay something for the limited work performed. A fee quote will be provided, after which the client will decide whether to pursue a formal claim or let the matter rest.
Call us – Mon-Fri 8:30am – 6:30pm
+44 (0) 20 3034 0077
By submitting this form, I accept this website’s Privacy Policy