This matter concerns a discrimination claim under the Equality Act 2010 arising from an incident at a licensed premises operated by a limited company. The premises licence is held by a separate leaseholder, and the freehold belongs to a national pub group. The operating company is a sub-tenant, though no formal agreement exists authorising its occupation. The personal licence is held by the manager, who oversees a small team. The bar turns over approximately £8,000 weekly, and the restaurant section is rented out separately. There is no CCTV footage available and no formal handbook or written incident policy in place.
The claimants allege that the manager and business discriminated against them. The director confirmed he is handling the response and does not intend to settle without further assessment.
Counsel advised that the refusal of service may be justifiable on operational grounds and that the defence will rely on the manager’s account and lack of prior booking. Counsel will speak directly with the manager to assess the strength of the defence and prepare a formal response. The director was advised to review and formalise the business’s legal and operational structure to avoid future complications. Next steps include arranging a video call with the manager and proceeding with correspondence to the claimants’ representatives.
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